- Madison, Wisconsin, United States
- Contract · Mid
- 3+ years
The JSM Specialist will spearhead Phase 2 technical implementation efforts for the JSM system, replacing Cherwell ITSM and combining platform configuration, workflow automation, and service management best practices.
Responsibilities
- Configure workflows, forms, approvals, notifications, and automation rules utilizing native JSM functionality
- Streamline service delivery through intelligent workflow design
- Integrate JSM with 3rd-party enterprise applications like Microsoft Azure/DevOps, InTune, and Microsoft Configuration Manager
- Modify JSM CMDB schemas and asset configurations
- Perform partial data import into JSM from Cherwell and conduct quality assurance/data integrity validation
Requirements
- Bachelor's degree or equivalent
- Associate’s Degree
- Nice to have: Forge Development
- Nice to have: data integrity measures
- Nice to have: querying CMDB assets