- Hyderabad, Telangana, India
- On-site
- Full-time · Senior
- 6–8 years
Senior Tech Operations Analyst is primarily responsible for leading enterprise Change Management and driving comprehensive service reporting and analytics to support informed decision-making, ensuring governance, risk mitigation, compliance, and continuous improvement across all change activities.
Responsibilities
- Coordinate, assess, and manage risk and impact of changes across IT environments following ITIL standards
- Facilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals and stakeholder alignment
- Perform impact analysis utilizing CMDB data and ensure accurate, complete change records
- Monitor and report change success rates, risks, unauthorized changes, and policy compliance
- Conduct Post-Implementation Reviews (PIRs) for failed or high-risk changes and identify process violations
Requirements
- Nice to have: ITIL v3 Certification
- Nice to have: ITIL 4 Certification
- Nice to have: Scrum Master