- Cork
- Senior
- €69K–€114K per year
- 9+ years
Lead enterprise SAP Application Management Services (AMS) supporting critical SAP S/4HANA business processes.
Compensation
Our Base Pay Range for this position €68,600 - €114,400
Responsibilities
- Lead SAP AMS teams supporting SAP S/4HANA Finance (FI/CO), Sales & Distribution (SD), Materials Management (MM), and Warehouse Management (WM).
- Develop workforce capacity plans, staffing strategies, on-call rotations, and resource allocation models to support business demand.
- Oversee SAP incident, service request, problem, change, and escalation management processes.
- Serve as Major Incident Commander for critical SAP production issues, coordinating cross-functional response and restoration activities.
- Establish and monitor SLAs, KPIs, operational metrics, and service governance standards.
Requirements
- Bachelor's degree or equivalent professional experience.
- Nice to have: ITIL v4 Foundation
- Nice to have: ServiceNow
- Nice to have: SAP S/4HANA transformation
- Nice to have: managing global AMS providers