IT&D Manager - Service Management - Knowledge & Service Catalogue
Reckitt Benckiser Group plc · Posted Nov 11, 2026
- Hyderabad, Telangana, India
- Full-time · Manager
- 15+ years
Seeking an experienced IT Service Management professional to lead the governance, continuous improvement, and adoption of Knowledge Management and Service Catalogue Management across the global IT organization.
Responsibilities
- Own and govern the Knowledge Management process across the global IT organization.
- Define standards, policies, and operating procedures for knowledge creation, review, approval, publication, and retirement.
- Drive the creation and maintenance of high-quality knowledge articles, KEDBs (Known Error Databases), support documentation, and user guidance.
- Own and govern the Service Catalogue Management process across the IT organization.
- Maintain an accurate, business-aligned catalogue of IT services and service offerings.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
- Nice to have: ITIL v4 Certification
- Nice to have: ServiceNow CSA certification
- Nice to have: ServiceNow ITSM certification
- Nice to have: Knowledge-Centered Service (KCS) certification