- Alpharetta, Georgia, United States
- Hybrid
- Full-time · Senior
- 3+ years
Senior Business Analyst – Knowledge Management
Responsibilities
- Ensure the Global Knowledge Management process built on the Knowledge-Centered Service (KCS) methodology is adopted and that knowledge articles follow the Knowledge-Centered Service (KCS) Governance and Standards
- Maintain relationships and collaborate with key stakeholders, influencing and driving adoption of Knowledge-Centered Service (KCS) best practices
- Assist in the development of trends and analysis of Knowledge Management data
- Support existing knowledge management tools and technologies, including knowledge databases, self-service portals and data extraction and workflow systems
- Flexibility to acquire knowledge of new systems and practices in accordance with organization need, including AI, document automation and other ITSM process improvement tools
Requirements
- Technical Bachelor's degree in Information Systems, Computer Science or related fields of study