- Full-time · Mid
- $100K–$110K per year
- 5+ years
Responsible for managing and optimizing telecommunications and Contact Center systems including Mitel-OpenSpace and Genesys IVR, involving design, deployment, and support of software and hardware.
Compensation
The Salary for this position will be $100,000 and $110,000 yearly depending on experience and other qualifications of the successful candidate.
Responsibilities
- Mitel OpenSpace telecom System Management: Oversees day-to-day operation, maintenance, and optimization of the companys telecommunications and Contact center infrastructure
- Troubleshooting and Issue Resolution proactively Identify and resolve complex technical issues related to telecommunications systems
- System Upgrades and Integration Planning and execution of upgrades and integrations to ensure compatibility and efficiency
- Collaborate with subject matter experts to create and revise existing knowledge base articles
- Vendor Management: Collaborate with vendors to work on Issues and upgrades, negotiate service contracts
Requirements
- Associate’s Degree
- Nice to have: Mitel OpenSpace
- Nice to have: Genesys IVR
- Nice to have: ITIL
- Nice to have: CRM integration