Inbound call management jobs

Virtual Medical Assistant

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time · Associate
$6–$6 per hour
2+ years

Virtual Medical Assistant

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time · Associate
$6–$6 per hour
2+ years

Ophthalmology Inbound Calls & Appointment Scheduling

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time
$6–$6 per hour
2+ years

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Virtual Medical Assistant supporting a high-volume ophthalmology practice remotely

Compensation

Rate: $5.5/Hour + 6th month performance review

Responsibilities

Handle inbound patient calls
Schedule and manage appointments using EMR
Navigate complex physician schedules
Transfer calls to appropriate departments
Escalate clinical concerns

Requirements

Nice to have: Experience with Nextech EMR
Nice to have: Experience in ophthalmology or eye care practice
Nice to have: Multi-provider scheduling

Skills

Virtual Medical Assistant Inbound call management Appointment scheduling Electronic Medical Record (EMR) usage HIPAA compliance EMR Nextech EMR

Ophthalmology Inbound Calls & Appointment Scheduling

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time
$6–$6 per hour
2+ years

Apply with RefersoAI Apply on careers page

Virtual Medical Assistant supporting a high-volume ophthalmology practice in the United States, handling inbound calls, scheduling appointments, and routing inquiries.

Compensation

Rate: $5.5/Hour + 6th month performance review

Responsibilities

Answer incoming patient calls promptly and professionally
Manage high volume inbound calls while maintaining service quality
Identify call purpose and determine next steps
Minimize call handling time without compromising satisfaction
Schedule, reschedule, and manage patient appointments using EMR

Requirements

Nice to have: Experience in ophthalmology or eye care practice
Nice to have: Familiarity with ophthalmology appointment types
Nice to have: Hands-on experience using Nextech EMR
Nice to have: Experience in multi-provider or multi-location practice

Skills

Virtual Medical Assistant Inbound call management Appointment scheduling EMR usage HIPAA certification

Ophthalmology Inbound Calls & Appointment Scheduling

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time
$6–$6 per hour
2+ years

Apply with RefersoAI Apply on careers page

Virtual Medical Assistant supporting a high-volume ophthalmology practice remotely

Compensation

Rate: $5.5/Hour + 6th month performance review

Responsibilities

Handle inbound patient calls
Schedule and manage appointments using EMR
Transfer calls to appropriate departments
Maintain call quality and efficiency

Requirements

Nice to have: Experience in ophthalmology or eye care practice
Nice to have: Familiarity with ophthalmology appointment types
Nice to have: Multi-provider scheduling experience

Skills

Virtual Medical Assistant Inbound call management Appointment scheduling EMR usage Nextech EMR HIPAA compliance English communication

Ophthalmology Inbound Calls & Appointment Scheduling

Go Lean Health · Posted Nov 13, 2026

Open

Remote
Remote
Part-time
$6–$6 per hour
2+ years

Apply with RefersoAI Apply on careers page

Virtual Medical Assistant supporting a high-volume ophthalmology practice remotely

Compensation

Rate: $5.5/Hour + 6th month performance review

Responsibilities

Handle inbound patient calls
Schedule and manage appointments using EMR
Transfer calls to appropriate departments
Maintain high service quality
Navigate complex physician schedules

Requirements

Nice to have: Experience with ophthalmology practice
Nice to have: Familiarity with ophthalmology appointment types
Nice to have: Hands‑on Nextech EMR
Nice to have: Multi‑provider scheduling

Skills

Virtual Medical Assistant Inbound call management Appointment scheduling EMR usage HIPAA compliance English communication EMR system

Ophthalmology Inbound Calls & Appointment Scheduling

Go Lean Health · Posted Nov 13, 2026

Open

Remote, United States
Remote
Part-time
$6–$6 per hour
2+ years

Apply with RefersoAI Apply on careers page

Virtual Medical Assistant supporting a high-volume ophthalmology practice remotely, handling inbound calls, scheduling appointments, and routing inquiries.

Compensation

Rate: $5.5/Hour + 6th month performance review

Responsibilities

Manage inbound patient calls
Schedule and reschedule appointments using EMR
Navigate complex physician schedules
Route calls to appropriate departments
Escalate clinical concerns

Requirements

Nice to have: Experience in ophthalmology or eye care practice
Nice to have: Familiarity with ophthalmology appointment types
Nice to have: Multi-provider scheduling experience

Skills

Virtual Medical Assistant Inbound call management Appointment scheduling EMR usage Nextech EMR HIPAA compliance English communication

Dispatcher

Aston Carter · Posted Nov 10, 2026

Open

Naperville, Illinois, United States
Hybrid
Contract · Associate
$22–$22 per hour
1–3 years

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Responsible for managing appointment scheduling, ensuring SLAs, and coordinating with onshore schedulers and contractors.

Compensation

The pay range for this position is $22.00 - $22.00/hr.

Responsibilities

Take inbound calls from customers or technicians regarding their appointments
Call customers to schedule appointments for the IHT team based on claims from the contact center
Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability
Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion
Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work

Requirements

HS Diploma or GED

Skills

high-volume scheduling dispatch experience customer service schedule planning Microsoft Office

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