Service Support Supervisor responsible for client service operations, performance monitoring, continuous improvement, and team leadership within Gallagher’s shared services team.
Responsibilities
Act as the primary point of contact for the Region/Branch(es)
Lead and manage Service Support operations for GGB US Select, ensuring high-quality service delivery, continuous improvement, and compliance across regions and branches.
Responsibilities
Act as primary point of contact for the Region/Branch(es)
Own and monitor service-level performance
Lead resolution efforts and implement corrective actions
Responsible for end-to-end support of the policy lifecycle services
Lead and manage Service Support Managers to deliver client service operations and continuous improvement within Gallagher’s GGB US Select vertical.
Responsibilities
Act as the primary point of contact for the Region/Branch(es), providing comprehensive support
Own and monitor service-level performance, including productivity, quality, turnaround time (TAT), backlog management, customer concerns, and escalations; lead resolution efforts and implement corrective actions to prevent recurrence and drive continuous improvement
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer/CSM/CSS
Lead service expansion, deployment, and adoption initiatives across assigned regions/branches, ensuring successful delivery and governance of all transitioned services/outputs rolled out
The role involves identifying and engaging customers for general insurance needs through a bancassurance partner, soliciting new business to drive growth, and maintaining relationships with bank partners and underwriting teams.
Responsibilities
Execute on sales and business development strategy
Establish strong partnership with our bancassurance partner and their customers
Working with corporate Relationship Managers to understand their client’s insurance needs
Coordinate deal flow and critical information between our partner and our underwriting departments
Coordinate with internal departments for problem solving and service improvement
Requirements
Degree/Diploma in Business Administration, Marketing or equivalent
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