Inbound insurance service specialist role handling service requests, policy reviews, and cross-selling opportunities for policyholders.
Locations (13)
Connecticut, United States
Pennsylvania, United States
New Jersey, United States
Maryland, United States
Delaware, United States
Virginia, United States
Show all 13 locations
West Virginia, United States
Kentucky, United States
Ohio, United States
Indiana, United States
Kansas, United States
Oklahoma, United States
Compensation
The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $140.28 per month
Responsibilities
Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.
Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system.
Requirements
High school diploma or equivalent
Active Property and Casualty or Personal Lines license
Assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximizing business opportunities and profit for the company.
Responsibilities
Prioritize and handle all work promptly and accurately.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Produce accurate and professional documentation at all times.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Refer all queries that fall outside own experience, knowledge and authority to senior staff.
The Senior Pricing Analyst involves developing and enhancing pricing models, rating structures, and optimisation techniques to support business objectives within the Commercial Pricing Team.
Locations (2)
Halifax, West Yorkshire, United Kingdom
Reading, Berkshire, United Kingdom
Compensation
£50,000 plus performance related bonus
Responsibilities
Developing and enhancing pricing models, rating structures, and optimisation techniques
Work closely with underwriting, analytics, and business stakeholders to provide insight and recommendations for pricing decisions
Contribute to continuous improvement by automating, streamlining, and documenting pricing processes and tools
Use and develop expertise in pricing and analytical platforms
Present technical proposals to stakeholders for governance and decision-making processes