Sr RCM Associate
Needletail · Posted Oct 6, 2026
- Cochin, Kerala, India
- On-site
- Full-time · Mid
- 3–5 years
Senior RCM Associate responsible for dental insurance eligibility and benefits verification across the United States, working with AI-powered automation and human intervention.
Responsibilities
- Verify patients' active insurance coverage, policy status, effective dates, and plan details before scheduled dental appointments.
- Accurately identify and document annual maximums, deductibles, remaining benefits, coverage percentages, waiting periods, frequency limitations, exclusions, and other plan-specific conditions.
- Contact U.S. dental insurance companies through phone calls and insurance portals to obtain complete and accurate eligibility and benefits information.
- Investigate discrepancies, incomplete information, coordination of benefits, and payer-specific exceptions to ensure reliable verification results.
- Review completed verification records for accuracy, completeness, and consistency with payer information.
Requirements
- Nice to have: Experience with U.S. dental practices or DSOs
- Nice to have: Familiarity with dental practice management systems (Dentrix, Dentrix Ascend, Eaglesoft, Open Dental)
- Nice to have: Experience with dental insurance carriers and payer portals
- Nice to have: Exposure to quality audits
- Nice to have: Process improvement