- Paris, Île-de-France, France
- Hybrid
- Full-time · Associate
- €38K–€48K per year
- 2+ years
A Customer Support & Knowledge Specialist to join the Customer Care team and help customers get the most from Trustpair. The role combines Level 1 support, product knowledge, and user training.
Compensation
€38–48k OTE (depending on experience)
Responsibilities
- Develop an in-depth understanding of Trustpair’s product and become a go-to expert for functional queries.
- Own Level 1 support requests: clarify customers’ needs, investigate problems, identify root causes and provide practical solutions or workarounds.
- Escalate to Level 2 when needed, providing clear context and coordinating with teammates to keep customers informed through resolution.
- Deliver a premium customer experience through timely responses, thoughtful follow-ups and clear communication.
- Create and maintain accurate, accessible product documentation for customers and internal teams, including Help Center articles and internal knowledge resources.
Requirements
- Nice to have: B2B or enterprise customers
- Nice to have: Video editing