Provide excellent customer service and product information, solutions and relevant details to patients and providers, ensuring timely account resolution and patient satisfaction.
Locations (2)
Richmond, Virginia, United States
United States
Compensation
The anticipated salary range for this position is $17.67 - $18.89 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Responsibilities
Evangelize our customers and turn our disgruntled patients into our biggest fans.
Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Comply with all Client and Cushman & Wakefield internal processes and data quality controls
Delivering the contracted service level
Reading real estate leases and associated documents to record information regarding payments, critical dates, and responsibilities or comparing legal documents
Efficient management of own workload and ability to support other team members in their workload
Managing and being part of the back-up system within the team