- Bennington, Vermont, United States
- Hybrid
- Full-time · Mid
Technical support professional responding to escalated tickets, performing hardware/software deployments, and troubleshooting issues across Dartmouth Health locations.
Responsibilities
- Provides technical support to end users for complex applications, processes, and hardware issues
- Documents accurate assessments, performs analyses, and effectively troubleshoots issues
- Provides providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support
- Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines to back up tier 1 support as needed
- Provides services for Dartmouth Health managed equipment including PCs, peripherals, mobile devices, tablets, kiosks, faxes, printers, and scanners
Requirements
- High school diploma or equivalent