Provide customer service in a high‑paced contact center, making outbound calls to healthcare providers, documenting interactions, and maintaining quality standards.
Compensation
Pay Range: $19 /hour.
Responsibilities
Make outbound calls to healthcare providers to request medical records
Document all member or provider information and communications for quality and performance tracking through the Data Plus system
Handle difficult conversations and de‑escalate situations professionally while maintaining performance and quality standards based on established contact center metrics
Provide customer service in a high‑paced contact center environment over the phone, via live chats, and emails
Remain up‑to‑date and adhere to quality standards, regulations, and all other policies to ensure consistency and compliance
Requirements
High School diploma or GED required
Nice to have: experience interacting and multitasking using multiple systems and programs simultaneously
Coordinate, develop, and assess student engagement programs, advising student leaders and managing departmental operations.
Compensation
The salary is determined in accordance with the University’s compensation structure and will be commensurate with the candidates’ education and experience, within the assigned salary range for this position.
Responsibilities
Serve as liaison between students, administration staff, university faculty, vendors, and community members to facilitate the success of student leadership development programs and events.
Coordinate the development and implementation of a series of student leadership development programs to include the Certified Student Leader program and the Student Organization Leadership Development program.
Advise student leaders and develop the lecture series along with various educational, social, and cultural events.
Assist with the collaboration of several campus-wide and traditional events, for example: Homecoming, Week of Welcome, Welcome Back Week, and Spring Fest.
Oversee the creation and implementation of a menu of summer leadership programs for students attending PVAMU.
Requirements
Bachelor’s degree
Nice to have: Master’s degree from an accredited institution specific to event management/planning, hospitality, communications, public relations, education, business, leadership studies, marketing, or student affairs
Nice to have: Advanced degree in student affairs, counseling, or related field
Senior Reliability EngineerCONAGRA · Russellville, US