- Perth, Australia
- Hybrid
Support mining customers across the region by providing technical expertise on bp and Castrol lubricants, identifying value opportunities, and managing customer complaints.
Responsibilities
- Identify and deliver agreed mining customer value cost down and product upsell opportunities
- Develop a contact matrix with site engineering, planning and maintenance staff and implement the agreed contact frequency
- Provide technical advice to mining customers on the range of bp and Castrol products
- Handle customer complaints arising from the use of bp/Castrol lubricants including leading investigations and compiling incident reports
- Provide input into product development, highlighting customer and industry requirements and benefits