- Cairo, Cairo, Egypt
- On-site
- Full-time · Entry
- 2+ years
Investigate seller-reported delivery and fulfillment issues end-to-end, from intake through resolution, ensuring timely and accurate outcomes.
Responsibilities
- Investigate seller-reported delivery and fulfillment issues end-to-end, from intake through resolution, ensuring timely and accurate outcomes.
- Coordinate with cross-functional teams (3P Carriers, Customer Service, Seller Support, Product, and Operations) to diagnose and resolve performance issues.
- Monitor operational performance metrics and escalate when results fall outside established goals or SLA thresholds.
- Analyze seller feedback and contact data to identify recurring pain points, trends, and root causes.
- Translate investigation findings into quantified metrics and actionable insights for Program Managers and stakeholders.
Requirements
- Nice to have: SQL
- Nice to have: Data visualization
- Nice to have: Ticketing system management
- Nice to have: Root cause analysis
- Nice to have: AI-powered tools