- Belgrade, Belgrade, Serbia
- Hybrid
- Full-time · Entry
- 1+ years
Account Support Analyst is responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability.
Responsibilities
- Customer Escalation Management
- Database and Configuration Management
- Generating Reports on Customer Performance
- Maintaining working relationships with all client operation and service delivery teams
- Preparing standard reports and ensuring SLA and other metrics are presented accurately
Requirements
- University degree
- Nice to have: Analytical experience
- Nice to have: Technical experience
- Nice to have: Experience within NCR Services
- Nice to have: Salesalorce