- Austin, Texas, United States
- On-site
- Temporary · Associate
- $22–$61 per year
- 0–2 years
IT Support Specialists provide high-quality, technical software support to end-users in-person, over the phone, by e-mail, by instant message, or by the ticketing system.
Compensation
The annual hiring range for this position is $22.15-$61.08 Pay Range: $28.07 - $33.96 per hour
Responsibilities
- Interacts with end-users to provide technical support in response to application or system issues
- Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system
- Provides the first level of contact and response to requests for general IT support
- Conducts and manages the logging of issues and generation of trouble service requests
- Diagnoses and resolves problems
Requirements
- Two (2) years of education related to the job