Issue tracking and reporting tools jobs

Mainframe Application Support Analyst (Tandem and Unisys)

Citi · Posted Nov 9, 2026

Ciudad de Mexico, Distrito Federal, Mexico
Mid
2–5 years

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The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications, dealing with complex problems independently and integrating specialty area knowledge with industry standards.

Responsibilities

Provide technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with technology partners for long term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in disaster recovery testing
Participate in application releases, from development, testing and deployment into production

Requirements

Bachelor’s/University degree or equivalent experience

Skills

Mainframe support Tandem Unisys Problem Management Tools Financial markets and products knowledge Issue tracking and reporting tools