- Remote, United States
- Remote
- Senior
Lead technical support teams responsible for operational stability, service restoration, and enterprise incident management across mission‑critical systems.
Responsibilities
- Provide leadership and technical direction to support engineers and professional staff, taking accountability for incident restoration, problem management, and system availability
- Design, implement, and maintain continuous integration and deployment pipelines using GitHub Actions, supporting blue‑green, rolling, and canary deployment strategies with Infrastructure as Code (IaC)
- Administer and support Kubernetes (EKS) clusters, containerized applications, JBoss Application Server middleware, and RabbitMQ messaging infrastructure across production and non‑production environments
- Utilize enterprise‑approved AI tools, RAG frameworks, agentic systems, and code intelligence tools to streamline delivery workflows, automate processes, and drive continuous improvement
- Manage AWS cloud infrastructure (EC2, EKS, S3, RDS, IAM, VPC, CloudWatch) while driving cloud security best practices, compliance, and disaster recovery readiness