Serve as the technical engine for building, integrating, and optimizing client-facing digital and CX platforms, working across Genesys Cloud, Amazon Connect, and complementary AI and knowledge ecosystems.
- Develop, configure, and deploy omni-channel CX workflows, custom webhooks, REST APIs, and middleware connecting Genesys Cloud and Amazon Connect with client CRMs and backend systems.
- Serve as an escalation point for complex system and integration bugs—performing deep root-cause analysis and refactoring configurations to boost stability, lower latency, and streamline agent workflows.
- Partner directly with clients and our Digital Architects on ongoing platform success programs—running optimization reviews, translating technical features into business wins.
- Build and validate Proofs of Concept (PoCs) using conversational AI, automation, and licensed AI coding tools (Cursor, Claude, Gemini)—helping transition successful sandbox experiments into production-ready modules.
- Nice to have: Python
- Nice to have: Conversational AI
- Nice to have: Convai Oration
- Nice to have: Upland Panviva
- Nice to have: livepro
Digital Experience Engineer - Genesys Cloud & AINewProbe CX · Quezon City, Philippines