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1–2 jobs· newest first

AI Operations Specialist (Customer Support)New
Sinch · Remote, Philippines
Remote · Full-time · Associate
Senior Salesforce Quality Assurance Tester
NikSoft Systems Corp. · US
Senior

+10K new in the last hour

AI Operations Specialist (Customer Support)

Sinch · Posted Nov 8, 2026

Remote, Philippines
Remote
Full-time · Associate

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AI

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Design, optimize, and maintain AI-driven conversational workflows for customer support across multiple channels, ensuring high-quality, safe, and efficient interactions.

Responsibilities

Map intuitive self-service conversation paths and resolution flows across messaging channels and web support
Define and maintain consistent agent personas, tone of voice, empathy guidelines, and brand-aligned dialogue
Architect conversational logic for ambiguous user intents, edge cases, and graceful failure handling
Formulate, refine, and maintain high-performing system prompts, few-shot examples, and dynamic context parameters
Work closely with knowledge bases and Retrieval-Augmented Generation (RAG) frameworks to ground AI answers in verified Sinch documentation

Requirements

Nice to have: CPaaS
Nice to have: telecommunications
Nice to have: cloud software
Nice to have: high-volume customer service operations
Nice to have: RAG architectures

Skills

conversational UI flows bot persona design prompt engineering LLM behavior context windows hallucination mitigation conversation analytics structured evaluation rubrics support operational metrics (CSAT, deflection, containment rates, AHT, escalation quality)conversational AI platforms (Sinch Chatlayer, Google Dialogflow, Cognigy)customer service ticketing systems (Zendesk, Jira Service Desk)knowledge base management APIs, webhooks, JSON data structures Sinch Chatlayer Google Dialogflow Cognigy Zendesk Jira Service Desk JSON

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Senior Salesforce Quality Assurance Tester

NikSoft Systems Corp. · Posted Nov 5, 2026

United States
Senior
5+ years

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Senior Salesforce Quality Assurance Tester

Responsibilities

Own end-to-end QA lifecycle
Design comprehensive test strategies
Build robust test plans
Drive defect lifecycle management
Collaborate with Salesforce architects, developers, and business analysts

Requirements

BS degree in Information Technology, Computer Science, or a related technical discipline
Nice to have: Salesforce Certified Administrator
Nice to have: Salesforce Certified Platform App Builder
Nice to have: ISTQB certification

Skills

Salesforce platform experience Salesforce Lightning UI testing Lightning Web Components testing Salesforce Flows Provar Copado Robotic Testing Playwright

JSON data structures

Agile/SCRUM experience

DevSecOps pipeline workflows

Federal IT security standards

Controlled Unclassified Information handling

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