- Grand Rapids, Michigan, United States
- On-site
- Full-time · Associate
- $20–$20 per hour
Phone-based customer service position supporting a government customer, answering calls and utilizing a computer-based knowledge system to assist callers with policies and procedures.
Compensation
$20.09 per hour plus a Health & Welfare Benefit with the opportunity for an additional wage increase after full federal security clearance is obtained and you have been through Applicant Line training.
Responsibilities
- Provide excellent customer service by answering incoming calls in a timely manner
- Follow established policies and procedures to respond and route calls appropriately
- Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
- Schedule appointments for customers with urgent travel
- Access to knowledge base per customer request for information
Requirements
- High School Diploma or equivalent
- Nice to have: Previous contact center experience
- Nice to have: Previous customer service experience