- Pune, Maharashtra, India
- On-site
- Full-time · Senior
A senior Salesforce generalist-specialist who leads solution design and delivery across the core CRM platform and the data and AI layer. Sales Cloud and Service Cloud form the CRM backbone of every engagement. Data Cloud and Agentforce extend those foundations with unified customer intelligence and AI-powered automation. The role carries team lead accountability — governing architecture, mentoring engineers, and serving as the primary technical interface with clients.
Responsibilities
- Own solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce workstreams — producing SDDs, data flow diagrams, and integration design documents.
- Lead, mentor, and review the work of a Salesforce engineering team; act as the primary technical escalation point across all platform layers.
- Present architecture decisions and trade-offs confidently to client stakeholders, business owners, and enterprise architects.
- Design and deliver end-to-end Sales Cloud solutions — lead management, opportunity lifecycle, forecasting, CPQ, and Einstein-assisted productivity tooling.
- Architect Service Cloud solutions covering case management, Omni-Channel routing, Knowledge, and self-service portals; ensure seamless hand-off between sales and service processes.
Requirements
- Nice to have: Marketing Cloud
- Nice to have: Batch ETL
- Nice to have: CDC
- Nice to have: event streaming
- Nice to have: API ingestion