- Highland, California, United States
- Entry
- 1+ years
Provide first‑level technical support for end users, troubleshooting and resolving incidents while maintaining service level agreements.
Responsibilities
- Provide first‑level technical support via telephone, web portal, email and chat
- Prioritize incidents and service requests to meet SLAs
- Escalate incidents to appropriate technicians or technology verticals
- Use remote assistance tools and diagnostic utilities for troubleshooting
- Create and maintain service desk scripts, user guides and knowledge base articles
Requirements
- High School Diploma or GED
- Associate’s degree in Computer Science or related field
- Nice to have: Experience in Casino or Gaming industry
- Nice to have: Infrastructure platforms
- Nice to have: Messaging platforms