Provide estimates and coordinate repair needs for customers, ensuring compliance with insurance and facility KPIs.
Compensation
Estimated $55,000 - $77,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Supplemental Pay:
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Commission-Based Position - Estimated Annual Earnings: $60,000–$100,000+
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides exceptional and successful customer experience while creating estimates, coordinating repair needs, and assessing vehicle damage for collision repair.
Compensation
Estimated $48,000 - $70,000 / Year
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process
Ensure compliance with all insurance client requirements, processes, and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
The Estimator provides an exceptional customer experience by creating estimates, coordinating repair needs, assessing vehicle damage, and documenting necessary repairs.
Compensation
Estimated $60,000 - $86,000 / Year
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process
Ensure compliance with all insurance client requirements, processes, and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
Compensation
$46,800 - $90,000/annually
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
Compensation
Estimated $50,000 - $91,000+ / Year
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
Ensure compliance with all insurance client requirements, processes, and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide estimates and coordinate repair needs for collision and glass services, ensuring customer satisfaction and compliance with insurance and company standards.
Compensation
PAY: $50,000 - $100,000/annually, DEPENDING ON EXPERIENCE
Responsibilities
Document and update customer interactions
Provide accurate and timely information to customers
Ensure compliance with insurance client requirements
Communicate customer requests to team members
Participate in production walks and health & safety meetings