- Sydney, New South Wales, Australia
- On-site
- 3+ years
Provide onsite and remote desktop support to clients, responding to incidents and service requests, building, imaging, configuring, and deploying laptops and desktops using Microsoft Intune and Windows Autopilot.
Responsibilities
- Provide high-quality customer service and technical support
- Respond to incidents and service requests
- Build, image, configure, and deploy laptops and desktops
- Support multiple Standard Operating Environments
- Diagnose and resolve hardware, software, and end-user device issues
Requirements
- Relevant IT or technical qualifications are highly regarded
- Nice to have: Relevant industry certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Nice to have: Knowledge and understanding of ITIL practices, SLAs, incident management, service request management