- Remote, United States
- Remote
- Manager
Leads the Knowledge Management & Enablement team to provide accurate, actionable knowledge to associates and improve client experience.
Responsibilities
- Lead, coach, develop, and establish priorities for the Knowledge Management team
- Translate broader knowledge strategy into team priorities, practices, and measurable outcomes
- Establish and maintain knowledge standards, governance practices, operating processes, roles, and service expectations
- Build team capability across knowledge management, business partnership, analytics, technology, and operational enablement
- Foster a culture of agility, accountability, innovation, and continuous improvement
Requirements
- Nice to have: Enterprise Knowledge Management
- Nice to have: Digital Content Platforms
- Nice to have: AI-Enabled Knowledge Delivery
- Nice to have: Intelligent Search
- Nice to have: Generative AI