Own the Coupa and Rossum platforms end-to-end, keeping them stable, scalable, and well-configured as core systems the global finance function relies on, while supporting adjacent platforms such as NetSuite and Concur.
The pay range for this position is $150000.00 - $180000.00/yr.
- Provide L1/L2 support across the finance systems landscape, covering ticket triage, incident management, SLA tracking, and root cause analysis.
- Take on open-ended platform problems, provide clarity, and implement appropriate solutions, simplifying and improving processes within your domain to lift team efficiency.
- Act as a trusted point of contact for finance stakeholders, translating system issues into clear actions and managing expectations through timely, accurate communication.
- Identify repetitive support activities and automate them using documentation, process improvements, and AI-assisted tooling.
- Develop and maintain runbooks, knowledge base articles, and handover materials that reduce recurring issues and capture how Coupa and Rossum are configured.
Financial Systems LeaderTEKsystems · Chicago, US.png?1768481815)
Technical Support SpecialistGrowe Talents