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1–2 jobs· newest first

AI Operations Specialist (Customer Support)New
Sinch · Remote, Philippines
Remote · Full-time · Associate
Lead Software Engineer- AI Agent Developer
JPMorgan Chase & Co. · Bengaluru, India

+10K new in the last hour

AI Operations Specialist (Customer Support)

Sinch · Posted Nov 8, 2026

Remote, Philippines
Remote
Full-time · Associate

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AI

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Design, optimize, and maintain AI-driven conversational workflows for customer support across multiple channels, ensuring high-quality, safe, and efficient interactions.

Responsibilities

Map intuitive self-service conversation paths and resolution flows across messaging channels and web support
Define and maintain consistent agent personas, tone of voice, empathy guidelines, and brand-aligned dialogue
Architect conversational logic for ambiguous user intents, edge cases, and graceful failure handling
Formulate, refine, and maintain high-performing system prompts, few-shot examples, and dynamic context parameters
Work closely with knowledge bases and Retrieval-Augmented Generation (RAG) frameworks to ground AI answers in verified Sinch documentation

Requirements

Nice to have: CPaaS
Nice to have: telecommunications
Nice to have: cloud software
Nice to have: high-volume customer service operations
Nice to have: RAG architectures

Skills

conversational UI flows bot persona design prompt engineering LLM behavior context windows hallucination mitigation conversation analytics structured evaluation rubrics support operational metrics (CSAT, deflection, containment rates, AHT, escalation quality)conversational AI platforms (Sinch Chatlayer, Google Dialogflow, Cognigy)customer service ticketing systems (Zendesk, Jira Service Desk)knowledge base management APIs, webhooks, JSON data structures Sinch Chatlayer Google Dialogflow Cognigy Zendesk Jira Service Desk JSON

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Lead Software Engineer- AI Agent Developer

JPMorgan Chase & Co. · Posted Nov 3, 2026

Bengaluru, Karnataka, India
8+ years

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Lead Software Engineer (AI/ML) to build and operate scalable autonomous agent systems.

Responsibilities

Architect and ship autonomous agent systems that are scalable, resilient, and production-grade
Design agentic architectures
Build robust tool interfaces and ecosystems
Engineer context, memory, and state management strategies
Own model evaluation and quality measurement

Requirements

Nice to have: Neo4J
Nice to have: Open Knowledge Formats
Nice to have: retrieval systems
Nice to have: vector databases
Nice to have: hybrid search patterns

Skills

Python Java Go TypeScript API design distributed systems fundamentals retrieval systems vector databases

hybrid search patterns

knowledge graph

Open Knowledge Formats

on-call readiness

model evaluation

quality measurement

context and memory engineering

tool-augmented generation

prompting strategies

foundation models

planner/executor patterns

multi-agent orchestration

tool-use design

retrieval workflows

retrieval grounding

caching strategies

model behavior understanding

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