- Galway, Galway, Ireland
- Hybrid
- Full-time · Staff
- 7+ years
Seeking a Staff AI/ML Engineer to drive innovation and evolution of Conversational AI solutions with a focus on Generative AI systems at global scale, specifically Agentic Virtual Agents.
Responsibilities
- Own technical direction: define the architecture and roadmap for our agentic platform (planning, tool use, memory, orchestration, multi-agent collaboration).
- Build the evaluation foundation for non-determistic systems, including offline and online evals, LLM-as-judge, simulation and regression testing, and production quality monitoring.
- Improve reliability, safety and guardrails, latency and cost (model routing, caching, distillation, small-model strategies) at global scale.
- Extend agents to more complex, multi-step, tool-using workflows and real-time voice and multimodal experiences.
- Turn emerging research into validated production capabilities.
Requirements
- Computer Science
- Software Engineering
- Data Science
- Nice to have: Large Language Models (LLMs)
- Nice to have: Fine-tuning