The Senior Product Manager will lead Equip’s strategic execution for patient-facing AI across the care journey, building experiences that make it easier for families to get help and for our teams to deliver it.
Responsibilities
Own Equip’s patient-facing AI-powered experiences end to end, shaping every automated conversation and workflow that helps people find, start, and stay in care, and define and execute the roadmap from opportunity framing and prototyping through safety review, phased launch, and ongoing iteration.
Champion a thoughtful, values-driven approach to AI, making sure every patient-facing agentic experience reflects Equip’s clinical values and patient needs, is measured on care quality and patient outcomes (not just automation rates), and is introduced only where it makes the experience better for patients, families, and teams.
Hold a high bar for experience quality across the end-to-end journey, looking beyond individual features to ensure every AI touchpoint feels seamless, consistent, and human, and using strong product judgment to identify where AI meaningfully improves the experience and where a person should stay in the lead.
Partner with behavioral insights and patient engagement to own patient lifecycle communications product strategy across Braze and AI agents, building toward a Next Best Action model that delivers the right message, channel, and timing to keep patients and families engaged in care.
Partner with colleagues in behavioral insights and patient engagement to apply behavioral science principles (friction reduction, timing, framing, habit formation) to conversation design and flow.
Lead technical strategy and architecture for Slack’s autonomous agentic operations platform, building and operating software factories that automate engineering workflows.
Locations (2)
San Francisco, California, United States
New York City
Compensation
The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.
Responsibilities
Set technical strategy and architecture for agentic operations platform
Design end-to-end autonomous pipelines for code generation, bug fixing, and incident remediation
Establish production AI rigor with evaluation suites, guardrails, and observability frameworks
Define ownership and accountability models for autonomous systems
Drive cross-functional adoption of agentic workflows
Requirements
Nice to have: deep background in service orchestration
