- Remote, Ireland
- Remote
- Full-time · Associate
The Technical Implementation Specialist is the aviation technical expert embedded in our Professional Services team, applying expertise in maintenance records, airworthiness compliance, and LLP tracking to loading, validating, and structuring customer technical data inside the platform.
Responsibilities
- Act as the primary technical data point of contact during customer implementations, working directly with the customer's Technical Specialists and Asset Managers to gather aircraft and engine technical data (maintenance status, AD/SB compliance, LLP tracking, maintenance reserves, technical lease provisions)
- Own the loading, mapping, and validation of customer technical data into the Salesforce and LeaseWorks (Aeris Asset) product modules for each implementation.
- Design data mapping between customers' legacy systems (spreadsheets, prior systems of record, records databases) and LeaseWorks' data model, in coordination with the implementation and engineering teams.
- Perform quality assurance and reconciliation on loaded data, verifying accuracy and completeness against source technical records before go-live.
- Identify data gaps, inconsistencies, or quality issues in customer records and work with client-side technical teams to resolve them within the agreed implementation schedule.
Requirements
- Nice to have: prior client-facing experience
- Nice to have: implementation/onboarding experience