- Tokyo, Tokyo, Japan
- Hybrid
- Full-time · Associate
- 2+ years
Support Zoom Phone’s Japan porting operations, managing number porting processes for customers across Japan.
Responsibilities
- Manage standard and complex number porting requests for Japan, coordinating with customers, CSMs, and account executives to ensure accurate and timely port completions.
- Support Japan’s native number processes, including KYC/KYB documentation management, number allocation, and compliance with in-country requirements.
- Collaborate with Zoom Phone’s global carrier partners and cross-functional internal teams to execute number transfers and manage porting requests end to end.
- Identify, troubleshoot, and resolve number porting fallout and technical numbering issues, partnering with service engineering and technical support to drive timely resolution.
- Serve as the escalation point of contact for customer and internal porting concerns, ensuring issues are addressed with urgency and a focus on customer satisfaction.