- Plano, Texas, United States
- Full-time · Mid
- 3–5 years
Product Manager, Sales Lead Management to own how customer leads move from first interest to a signed rental agreement, across both online and in-store channels built on Salesforce.
Responsibilities
- Own and evolve the Sales Lead Management roadmap on Salesforce, prioritizing improvements to lead capture, routing, assignment, and follow-up across online and in-store channels.
- Own and expand customer experience tooling across chat, text, and IVA (Intelligent Virtual Assistant) channels, including agentic automation capabilities that streamline associate and customer interactions.
- Design end-to-end lead workflows that connect digital intent (web and mobile applications, pre-qualification, online lead forms) to in-store associate action.
- Partner with Store Operations, Sales, and District/Regional leadership to understand how associates work leads day to day, and translate that into requirements that reduce friction and speed up time-to-contact.
- Work with Engineering, Salesforce administrators/architects, Analytics, and Data to define requirements, evaluate technical tradeoffs, and ship scalable solutions within the Salesforce ecosystem.
Requirements
- Bachelor's degree in a related field or equivalent practical experience