Lead User Researcher
scrumconnect · Posted Nov 6, 2026
- Remote
- Remote
- Senior
The Lead User Researcher is an expert practitioner responsible for setting research vision, driving best practice and aligning research activities across multiple delivery teams and complex client accounts.
Responsibilities
- Establish research vision, ethical governance, safeguarding frameworks and data privacy protocols across multiple projects and client programmes.
- Align research plans across teams to build a deep understanding of complex user needs, contexts and behaviours across the entire service lifecycle (Discovery to Live).
- Engage with senior stakeholders to advocate for user-centred transformation.
- Embed inclusive research standards, accessibility guidelines and considerations for assisted digital needs across client organisations and consultancy engagements.
- Lead and oversee research quality, providing assurance and readiness for GDS Service Assessments and external standards.