- Remote, United States +1 more
- Remote
- Full-time
- $128K–$214K per year
- 8+ years
Lead and advocate for customer experience within GE Vernova Wind, translating feedback into growth strategies and driving continuous improvement.
Locations (2)
- Schenectady, New York, United States
- United States
Compensation
For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Responsibilities
- Serve as the bridge between the enterprise EDGE customer solutions team and the Wind business
- Ensure consistent application of One GE Vernova CX protocols, feedback collection methodologies, and reporting cadences
- Actively participate in Hoshin Kanri process on behalf of the Wind business
- Lead analysis of Wind-specific NPS and CSAT data to identify moments of truth and key drivers of customer sentiment
- Translate insights into targeted improvement initiatives