- Northbrook, Illinois, United States
- Manager
- $107K–$142K per year
The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration.
Compensation
The salary range for this role is $107,200 - $142,040 for Illinois (Chicago Metro) based applicants.
Responsibilities
- Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
- Lead and manage all local operations on the ground with a servant-leadership, hands‑on mindset
- Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
- Manage and be accountable for high value inventory reconciliation
- Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Requirements
- Bachelor's degree
- Nice to have: Automotive technical skills
- Nice to have: Experience in start-up environments
- Nice to have: High‑tech team‑oriented work environment
- Nice to have: SWOT Analysis