The Head of Learning Operations is responsible for leading the global Learning Operations function, ensuring the effective delivery, governance, and continuous improvement of learning services, learning technologies, and operational processes.
Locations (4)
Bangalore, India
Budapest, Budapest, Hungary
Bogotá, Colombia
Gurugram, Haryana, India
Responsibilities
Define and execute the global Learning Operations strategy aligned with organizational learning and business priorities.
Lead the end-to-end operational delivery of learning services across employees, contractors, distributors, and external partners.
Drive operational excellence through standardized processes, automation, continuous improvement, and service innovation.
Establish governance frameworks, operational KPIs, and service level agreements (SLAs) to ensure consistent, high-quality service delivery.
Own the administration, governance, and optimization of the Learning Management System (LMS) and integrated learning platforms.
Requirements
Significant experience leading global Learning Operations or Learning Shared Services in a multinational organization.