- Birmingham, England, United Kingdom
- Hybrid
- Full-time
Design, develop and deliver high‑quality learning solutions that build colleague capability and improve customer outcomes across internal and BPO contact centre operations.
Compensation
Competitive salary plus benefits.
Responsibilities
- Own and continuously improve new hire curricula and ongoing learning across Customer Service
- Design engaging learning solutions across classroom, virtual and digital formats, including knowledge checks and supporting materials
- Translate complex processes, system changes and business requirements into clear and practical learning content
- Deliver training to new and existing colleagues across internal and BPO operations
- Lead Train the Trainer activity, ensuring consistent delivery and capability across locations and partners
Requirements
- Nice to have: contact centre experience
- Nice to have: business transformation change colleague readiness
- Nice to have: BPO multi‑site operations
- Nice to have: new hire accreditation nesting speed‑to‑competence measurement
- Nice to have: digital learning tools Learning Management Systems