Lifecycle Analytics jobs

CRM & Lifecycle Marketing Manager

Xanterra Travel Collection · Posted Nov 12, 2026

Open

Miami, Florida, United States
On-site
Full-time · Mid
5+ years

CRM & Lifecycle Marketing Manager

Xanterra Travel Collection · Posted Nov 12, 2026

Open

Miami, Florida, United States
On-site
Full-time · Mid
5+ years

CRM & Lifecycle Marketing Manager

Xanterra Travel Collection · Posted Nov 12, 2026

Open

Miami, Florida, United States
Full-time · Mid
5+ years

Apply with RefersoAI Apply on careers page

A strategic and hands-on CRM & Lifecycle Marketing Manager who’s a HubSpot power user to lead Windstar’s end-to-end customer journey – from first interaction to loyal repeat guests. You’ll be the architect behind our email and lifecycle marketing efforts, using HubSpot and a modern tech stack to build smarter, more personalized campaigns that drive engagement, conversion, and retention.

Responsibilities

Own and execute Windstar’s CRM and lifecycle marketing strategy across all stages of the guest journey – from lead to loyalty.
Develop and deploy data-driven campaigns including welcome series, re-engagement, upsell, retention and promotional intiatives.
Manage the strategy and deployment of non-booked lead communications to drive conversion – such as promotional offers, engagement emails and abandoned search workflows.
Design and build email templates using industry best practices and coding standards.
Manage the end-to-end deployment process, ensuring flawless execution across different email platforms and devices.

Requirements

Bachelor's degree in Marketing, Communications, or related field
Nice to have: CDPs

Skills

HubSpot CRM Email Marketing Lifecycle Marketing

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 5, 2026

Open

Charlotte, North Carolina, United States
Full-time · Senior
$90K–$90K per year
5+ years

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Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership data-driven CX customer health

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Manager
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Deliver highly personalized and strategic experience for enterprise customers, managing a focused portfolio and serving as a trusted advisor to executive stakeholders.

Compensation

The starting pay for this role is $90,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Requirements

Nice to have: AI Readiness

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership

Customer Experience Manager, Mid Market

NAVEX · Posted Nov 4, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Mid
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Mid-Market Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for Mid-market customers, managing a focused portfolio of accounts and ensuring measurable value realization.

Compensation

The starting pay for this role is $90,000 per annum with 5% MBO.

Responsibilities

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Requirements

Nice to have: AI Readiness

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership

Customer Experience Manager, Mid Market

NAVEX · Posted Nov 5, 2026

Open

Houston, Texas, United States
Full-time · Mid
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Mid-Market CXM to deliver highly personalized and strategic experience for Mid-market customers, serving as a trusted advisor to executive stakeholders.

Compensation

The starting pay for this role is $90,000 per annum with 5% MBO.

Responsibilities

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Requirements

Nice to have: AI Readiness

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership

Senior Customer Experience Manager

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership data-driven CX customer health

Senior Customer Experience Manager

NAVEX · Posted Nov 7, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Lead enterprise customer experience, driving adoption, retention, and growth for strategic accounts.

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Data-driven CX Customer health

Senior Customer Experience Manager

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Lead enterprise customer experience, driving adoption, retention, and growth for strategic accounts.

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers
Build trusted advisor relationships with executive and senior stakeholders
Guide enterprise customers through the full lifecycle
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Data-driven CX Customer health Lifecycle analytics Executive communication

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