- Taipei, Taipei, Taiwan
- Senior
- 5+ years
The role involves providing application support to partners and customers, troubleshooting, monitoring systems, and deploying releases to UAT and Production environments.
Responsibilities
- Providing application support to partners and customers using Sportradar MSS software and systems
- Troubleshooting problems by gathering and analyzing log files
- Providing technical support using the service tool, skype, slack, email and telephone to customers experiencing problems ensuring the SLAs agreed with customers are met
- Monitoring systems and following fault resolution procedures
- Deploying new releases to UAT and Production Environments
Requirements
- English Level B2
- Mandarin Chinese and Taiwanese mother tongue
- Nice to have: SQL Language
- Nice to have: GitLab
- Nice to have: CD/CI tool