- Orlando, Florida, United States
- On-site
- Full-time · Associate
- $24–$34 per hour
- 2+ years
The Field Support Technician is responsible for moderately complex tasks typically relating to network monitoring, operations, installation and/or maintenance for local, off-site and/or remote locations, providing level 2 technical support.
Compensation
PAY RANGE: $24.0 - $34.25 Hourly
Responsibilities
- Provides level 2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
Requirements
- Bachelor’s degree in Information Technology, Computer Science or a related field
- Nice to have: A+ Certification
- Nice to have: N+ Certification