- United States
- Full-time · Director
- $225K–$275K per year
- 10+ years
Lead the global Customer Response Engineering team, owning engineering response for critical customer issues and driving prevention and incident resolution.
Compensation
Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.
Responsibilities
- Lead the global CRE team
- Hire, develop, and retain senior engineers
- Own engineering response for critical customer issues
- Command major customer incidents
- Serve as senior technical contact for customer security and IT executives
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- Nice to have: Experience with Trellix, McAfee, or FireEye products
- Nice to have: Experience in air-gapped, on-premises, and hybrid deployments
- Nice to have: Experience leading globally distributed teams
- Nice to have: Experience running a hotfix or sustaining release process