- Bangalore, Karnataka, India
- Senior
- 6+ years
Provide L2/L3 remote technical support to global customers for Philips PerformanceBridge and Advanced Visualization solutions, troubleshoot complex software, hardware, OS, database, network and integration issues, perform remote upgrades, configuration changes, health checks, and operating system security patching, monitor system health, diagnose and resolve customer issues, collaborate with engineering and global support teams, document findings, support knowledge sharing, and maintain a strong customer-first mindset.
Responsibilities
- Provide L2/L3 remote technical support
- Troubleshoot complex software, hardware, OS, database, network and integration issues
- Perform remote upgrades, configuration changes, health checks, and OS security patching
- Monitor system health and prevent downtime
- Diagnose and resolve customer issues using logs and metrics
Requirements
- Relevant technical degree in Computer Science, Information Technology, Engineering, Healthcare IT, or related discipline
- Nice to have: healthcare imaging or clinical informatics environments
- Nice to have: radiology workflows
- Nice to have: cardiology workflows
- Nice to have: DICOM