- Remote
- Remote
Support customers worldwide on Ubuntu and open source products, troubleshooting cloud, virtualization, container, storage, and networking issues.
Responsibilities
- Empathetic Engagement: partner with customers via remote sessions and ticketing
- Collaborative Problem Solving: work with internal engineering and regional peer groups
- True Ownership: manage support cases with integrity
- Ubuntu Lifecycle Guidance: provide context on engineering timelines
- Knowledge Advocacy: author and maintain knowledge base articles
Requirements
- Undergraduate degree in a technical subject