Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
Red Hat · Posted Oct 13, 2026
- Remote, Australia
- Remote
- 3+ years
Provide high‑quality support to Red Hat enterprise customers in Japan, handling inquiries in Japanese, English, and optionally Mandarin, while troubleshooting and documenting solutions.
Responsibilities
- Serve as primary contact for Japanese enterprise customers via phone and email
- Coordinate communication between customers and internal teams
- Diagnose, troubleshoot, and resolve customer issues
- Escalate complex problems
- Document solutions in knowledge base
Requirements
- IT degree or background in IT industry
- Nice to have: Mandarin communication