- Aliso Viejo, California, United States
- Hybrid
- Contract · Associate
- $40–$45 per hour
- 2+ years
The role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks.
Compensation
Compensation: $40-45/Hour
Responsibilities
- Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
Requirements
- Nice to have: Linux terminal-based troubleshooting
- Nice to have: Bash
- Nice to have: Python
- Nice to have: IT support fundamentals
- Nice to have: Networking concepts