- London
- Full-time
The Customer Success Manager (CSM) serves as a trusted commercial advisor to our enterprise clients, delivering a high-touch, white-glove experience that drives account integration, stickiness and long-term customer longevity.
Responsibilities
- Deliver an exceptional, tailored white-glove experience across all touch points
- Deepen operational and technology integration to embed Zencargo into the customer's core supply chain workflows
- Anticipate customer needs, market disruptions and supply chain friction before they impact performance
- Own and conduct high-impact Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) and other account management operating system meetings
- Accountable for directly delivering against Gross Profit (GP), Volume and Revenue targets across the assigned enterprise account portfolio