- New York, New York, United States
- Full-time · Senior
- 5+ years
Independent technical support and management of 5–10 enterprise customer relationships, acting as a trusted advisor for platform usage, integration best practices, and architectural decisions.
Responsibilities
- Independent technical support and management of 5–10 enterprise customer relationships
- Act as a trusted advisor for platform usage, integration best practices, and architectural decisions
- Translate complex customer requirements into actionable feature requests and help-shape the product roadmap
- Align business requirements with product functions and proactively promote usage
- Coordinate technical escalations with Solution Engineering, support, and product teams
Requirements
- Bachelor's degree in Computer Science
- Master's degree in Computer Science
- Degree in Information Systems
- Degree in Engineering
- comparable qualification